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Frequently Asked Questions

Do I need travel insurance?

Yes. Whilst we will do our best to ensure safety, it is each individuals responsibility to manage their own risk. Before the trip commences you will need to provide a copy of your policy.

Do I need a visa?

There are a lot of variables for each trip, destination and consideration of where you are from. We will always do our best to provide some basic advice, however we strongly suggest you reach out to your relevant embassy for specific advice about your requirements.

Will there be free time?

Whilst our trips are designed to maximise the experiences you have while travelling, we recognise that some downtime is important to rest and/or do some things on your own if that’s what you choose.

Can I opt out of some activities or do I need to participate in all the activities?

If you’re not interested or are concerned about your ability to participate then we encourage you to sit out of activities you’d prefer not to do.

Is food included?

Each trip is different, but we normally include several meals. Check the inclusions for your trip of interest for more detail.

Are flights included?

Flights are not included unless otherwise indicated on the trip page.

What is the accommodation like?

The style of accommodation will vary from trip to trip (from camping to 5 star luxury) so be sure to check the details on the trip page you’re interested in. However, ensuring a clean and comfortable accommodation option is certainly one of our highest priorities.

Who will I be sharing my room with?

Unless otherwise indicated rooms will be twin share, so you will be sharing with one of the other travellers. We’ll match you with someone of the same gender, unless you choose to room with someone specifically, in which case you will both need to email Alternatively, on most trips there will be the option to pay a single room supplement where you can room on your own.

Do I need to be physically fit?

The activities on each trip will vary. For guidance about your specific trip please feel free to contact us at Whilst on the trip we strongly encourage you not to participate in any activity you are not comfortable with.

What should I pack?

What you need to pack will vary from trip to trip. We suggest that you review the itinerary and projected conditions of the destination you are travelling to and make informed packing decisions. For any questions please feel free to contact us at


Is a deposit required to secure my booking?

Yes, however this can vary from trip to trip, so be sure to check out the details on the page of the trip you’re interested in.

When will my trip be confirmed?

A trip will be confirmed once there are enough confirmed travellers booked to attend, your deposit will be refundable until your trip is confirmed. We will provide no less than 60 days’ notice in the event that the trip is cancelled. We strongly recommend you don’t book flights until your trip is confirmed.

What is your cancellation policy?

Signature trips are fully refundable until 31+ days before the trip. If cancelling within 15-30 days of the trip you will be able to transfer your credit to a future trip. If cancelling within 14 days of the trip we will endeavour to provide a credit if our local operators are agreeable, otherwise it will be non-refundable and non-transferrable.

For Creator led trips please refer to the cancellation section of the relevant trip page.

Have a different question?

No problem, we’d love to hear from you. Just email and we’ll get right back to you.

What is the difference between a Signature and Creator trip?

Creator trips are trips hosted by a topic expert for niche groups of people who have a common interest. Typically these trips will be based around a shared love of photography, food, fitness & wellness, golf, surfing, adventure, etc.

Our Signature series of trips are hosted by our local operator partners within each destination. Each itinerary is carefully crafted to ensure a unique and memorable experience.

Still got questions?