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Frequently Asked Questions

Do I need travel insurance?

We strongly recommend that all travellers organise their own travel insurance. Whilst we will do our best to ensure safety, it is each individuals responsibility to manage their own risk.

Do I need a visa?

There are a lot of variables for each trip, destination and consideration of where you are from. We will always do our best to provide some basic advice, however we strongly suggest you reach out to your relevant embassy for specific advice about your requirements.

Will there be free time

Whilst our trips are designed to maximise the experiences you have while travelling, we recognise that some downtime is important to rest and/or do some things on your own if that’s what you choose.

Can I opt out of some activities or do I need to participate in all the activities?

If you’re not interested or are concerned about your ability to participate then we encourage you to sit out of activities you’d prefer not to do.

Is food included?

Each trip is different, but we normally try to include breakfast each day as a minimum. Every trip is different though, so check the details on the trip page.

Are flights included?

Flights are not included.

What is the accommodation like?

The style of accommodation will vary from trip to trip (from camping to 5 star luxury) so be sure to check the details on the trip page you’re interested in. However, ensuring a clean and comfortable accommodation option is certainly one of our highest priorities.

Who will I be sharing my room with?

Unless otherwise indicated rooms will be twin share, so you will be sharing with one of the other travellers. We’ll match you with someone of the same gender, unless you choose to room with someone specifically, in which case you will both need to email [email protected]. Alternatively, on most trips there will be the option to pay a single room supplement where you can room on your own.

Do I need to be physically fit?

The activities on each trip will vary. For guidance about your specific trip please feel free to contact us at [email protected]. Whilst on the trip we strongly encourage you not to participate in any activity you are not comfortable with.

What should I pack?

What you need to pack will vary from trip to trip. We suggest that you review the itinerary and projected conditions of the destination you are travelling to and make informed packing decisions. For any questions please feel free to contact us at [email protected]

Is a deposit required to secure my booking?

Yes, a 25% deposit is required at the time of booking which is fully refundable until the trip is confirmed. The balance of the payment will be deducted 60 days out from the commencement of the trip. If your booking is made within 60 days of the trip full payment will be required to make your booking.

When will my trip be confirmed?

A trip will be confirmed once there are enough confirmed travellers booked to attend, your deposit will be refundable until your trip is confirmed. We will provide no less than 60 days’ notice in the event that the trip is cancelled. We strongly recommend you don’t book flights until your trip is confirmed.

What is your cancellation policy?

Up until the point the trip is confirmed you can cancel with a full refund. However, if cancelling after the point at which the trip has been confirmed the deposit is non-refundable, but can be used as a credit towards another trip. Any payments made that are non-refundable can be transferred as a credit toward another trip. If booking within 60 days of the trip the payments are non-refundable, however can be transferred to a future trip. We strongly recommend that you do not book flights or travel arrangements until the trip has been confirmed.

Have a different question?

No problem, we’d love to hear from you. Just email [email protected] and we’ll get right back to you.

Still got questions?